Dev-ready Jira issues in 60 seconds — AI-assisted.
Paste a ticket or call notes. Escaly asks up to 5 targeted questions, standardizes the report to your template, and creates a Jira issue engineers accept.
User says login broken after update. Mobile app. iOS 17. Sometimes works, sometimes doesn't. Call notes from Anna.
The real cost is ping-pong, not writing.
- Developers bounce tickets back: missing steps, version, request ID, timestamps…
- Phone-reported issues get lost in translation when someone rewrites them into Jira.
- Time-to-ready takes days because context arrives in fragments.
- No standard: every team describes issues differently, so triage is slow and inconsistent.
- SLA/on-call suffers when the first report lacks the basics.
Save hours per week on escalations
Reduce ticket bounce-backs by standardizing required fields per category.
Cut time-to-ready from days to minutes with a 5-question completion loop.
Make escalations measurable with a quality score and completeness metrics.
Example: 10 bounced tickets/week × 15 minutes of back-and-forth = 2.5 hours/week saved.
How Escaly works
Paste
Ticket, chat log, or call notes — whatever you have.
Questions
Escaly generates up to 5 missing-info questions — and can send a completion link to the customer.
Create
A deterministic Jira-ready template + one-click issue creation.
Examples: from messy input to dev-ready Jira in minutes
Input
Webhooks stopped working today. We get 500s when our CRM calls your endpoint. It used to work yesterday. Please fix ASAP. Customer: Acme Inc Environment: prod We saw multiple 500s in logs.
Auto-extracted fields (recipe: integration_webhook_5xx)
Required (total=6): - environment = prod ✅ - customer/account = Acme Inc ✅ - endpoint + method = POST /api/webhooks/crm ✅ - repro steps ✅ - expected ✅ - actual ✅ Optional (total=4): - request_id ✅ (req_8f21c...) - timestamp ✅ (2026-02-18 10:24 CET) - payload sample (redacted) ❌ - headers (redacted) ❌
Quality score
Required: 6/6 → 80 Optional: 2/4 → 10 Score = round(80 + 10) = 90/100 → Ready ✅
Final Jira output
Jira title:
[prod] Webhook endpoint returns 500 for CRM calls (Acme Inc)
Jira description (template):
Summary Webhook calls to POST /api/webhooks/crm are failing with HTTP 500 in production for Acme Inc. Environment - Env: prod - Customer/Tenant: Acme Inc - Time: 2026-02-18 10:24 CET - Request ID: req_8f21c... Steps to reproduce 1. Send POST /api/webhooks/crm with the customer's CRM payload (see redacted notes below). 2. Observe server response. Expected 2xx response and webhook accepted. Actual HTTP 500 Internal Server Error. Evidence / Notes - Failing endpoint: POST /api/webhooks/crm - Example request_id: req_8f21c... - Payload/headers: not attached yet (if needed, request redacted sample) Labels integration, webhook, prod
Built for support → dev handoff
Recipes + playbook (required fields)
Define what "good" looks like per category. Escaly checks completeness automatically.
Completion link
Send customers a short form (max 5 questions) to collect only what's needed to reproduce.
Missing-info questions (max 5)
Only the questions that unblock reproducibility and diagnosis.
Deterministic Jira template
Not a random summary — a stable structure your team can trust.
Quality score
Completeness + time-to-ready so you can measure ROI and reduce bounce-backs.
Jira create issue (v1)
Ends where your devs live. Exports to other systems later.
Who Escaly is for
B2B SaaS teams
- APIs, webhooks, integrations
- Support + on-call rotation
- Need faster time-to-fix
Software houses / maintenance teams
- Multiple clients and projects
- SLA pressure
- Standardized escalation packs
Escaly is not a customer-facing chatbot — it's a quality gate for support → dev escalations.
Not a fit if you rarely escalate tickets to developers.
Security & privacy (v1 principles)
Your data and your customers' data are protected from day one. Escaly applies security and privacy principles from the very beginning.
Early pricing (for validation)
- 200 triage packs / month
- 1 project
- 1 integration
- 14-day trial (50 packs)
- 1000 triage packs / month
- Up to 10 projects
- Up to 5 integrations
v1: Jira create issue. Next: GitHub Issues and Asana. You can always copy/paste the dev-ready pack.
Packs = tickets converted into a final dev-ready pack (ready to export).